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Service outages

Evil pixie

At several times last week one of our hosting providers was hit by massive Distributed Denial of Service (DDoS) attacks, which were launched with the expressed aim of extorting money from the provider.

We are very grateful to our host, A2, for the professional way they handled this problem; information was available about the attack as soon as we realised there was a problem through our monitoring software. A2 have contracted for additional capacity to help protect their service in future, and reported the issue to the relevant legal authorities.

We in turn would like to reassure any customers who were effected that, given the nature and extent of the attack, the disruption was kept to a minimum by A2’s actions.

We have nearly a decade’s experience using A2 as a hosting provider, and have been very pleased with the service we have received over this time. We look forward to continuing to work with them in future.

You can help! DDoS attacks, while they are managed by a single group or individual, originate from many thousands of personal computers that have been compromised by downloading malicious software. Take care when downloading any software off the internet, NEVER open suspicious attachments to emails!